Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and shopping experience.
What is the typical production timeline for a custom ring?
Since each piece is handcrafted in our New York studio, production typically takes 4 to 6 weeks. If you have a specific deadline, please contact us to discuss rush order availability.
Do you offer international shipping?
Yes, we ship our jewelry worldwide via fully insured FedEx International Priority. Please note that customers are responsible for any local customs duties or taxes incurred upon arrival.
What is your return and exchange policy?
We offer a 14-day return policy for a full refund or exchange on most standard items. Custom-designed pieces and rings with specific modifications are considered final sale and are not eligible for return.
Are your diamonds and gemstones ethically sourced?
Absolutely. We are committed to ethical sourcing and exclusively use conflict-free diamonds, lab-grown options, and recycled precious metals to minimize our environmental impact.
How can I ensure I am ordering the correct ring size?
We recommend visiting a local jeweler to be sized professionally. Alternatively, we can mail you a physical ring sizer to ensure the perfect fit before we begin production on your piece.
Does my purchase include a warranty?
Yes, all Ken & Dana Design jewelry comes with a lifetime warranty against manufacturing defects. This includes complimentary cleaning and inspection services to keep your piece in pristine condition.